Terms & Conditions - Retha Designs

Terms & Conditions

INTRODUCTION

The following are the terms and conditions for the purchase of products from the Retha Design website. As part of the order process you will be asked if you accept the Terms and Conditions, so please read them carefully before clicking on “I Accept”. This Website is for use by people who are 18 years and over only.

You can contact us by writing to us at Retha Designs, 6-9 Trinity Street, Dublin 2, by emailing [email protected] or by calling us on +353 83 051 4041.

As a consumer, you have legal rights. Information on how to exercise your legal right under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 is available from the CCPC (Competition and Consumer Protection Commission). Links to the CCPC and ODR websites are included below. Nothing in these Terms & Conditions affect your statutory rights.

Competition and Consumer Protection Commission (CCPC)

Online Dispute Resolution (ODR) Platform

These Terms and Conditions are governed by the laws of the Republic of Ireland. This means that a Contract for the purchase of Goods through the Website and any dispute or claim arising out of or in connection with it will be subject to the laws of the Republic of Ireland.

We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.  If such an event occurs that affects our Contract with you we will contact you as soon as is reasonably possible.

Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

PRICE OF GOODS

The price of the products which includes applicable taxes and delivery charges will be the price indicated on our website when you click “Make Payment”. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price of the products on our website is wrong.

The prices are displayed on the Website and are inclusive of VAT and any other applicable taxes (which are charged at the current rate at the time of purchase). We will do what we reasonably can to ensure that the prices stated on the Website are accurate and up to date. In the event of any pricing errors, we will notify you by email or telephone and give you the opportunity to re-confirm your Order at the correct price.

Please note that, even if the Contract has been concluded, we do not have to provide the Products to you at the incorrect price if the pricing error is obvious and could reasonably have been recognised as a pricing error.

ONLINE OFFERS

  • We may offer specific discounts or promotional offers from time to time. Such discount / offers will be subject to the specific terms and conditions stated on the Website in respect of these offers, in addition to these Terms & Conditions.
  • Sale items cannot be purchased in conjunction with any other offer or discount code. This does not affect your statutory rights.
  • Our online sales/offers are subject to availability, while stocks last.
  • Sales/offers will be available for a limited period only and they only apply to selected items, while stocks last and are subject to availability.
  • No cash alternative can be offered.
  • Retha Designs reserves the right to withdraw an offer at any time.
  • Promotional codes cannot be applied retrospectively to your order. If you place an order without correctly applying the promotional code we will be unable to reimburse you the discount once your order has been placed.

PLACING AN ORDER

By clicking “Make Payment” on our website you are making an offer to us to purchase the products on the basis of these Terms and Conditions. Prior to payment, you will be asked if you accept these Terms and Conditions, so please read them carefully before clicking on “I Accept”. We shall be free to accept or decline your offer to purchase at our absolute discretion. If we accept your Order, these Terms and Conditions will form the basis of the Contract between us.

Please note that when you click on “Place your Order”, you will be placing your order and will be under an obligation to pay for the goods at the time the order is placed.

It is your responsibility to ensure that the details of your Order are correct and accurate and that you provide us with all information relevant to your Order. Our order process allows you to check and amend any errors before submitting your Order through the Website. You should note that we shall not be responsible for any errors which you make when inputting or submitting your Order.

CONTRACT

We reserve the right to refuse orders in whole or in part.

If we accept your order, we will send you an acceptance e-mail confirming the details of the products and the total value and also that your order has been (or will be) dispatched.  The contract between us is formed when we send you this Dispatch e-mail. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Retha Designs sends the e-mail to you (whether or not you receive that e-mail).

All descriptive matter, drawings, pictures, colours, specifications and advertising on our website are for the sole purpose of giving an approximate description of the products. We will do what we reasonably can to ensure that images are a fair representation of the goods. You should note that a computer’s display of colours may not accurately reflect the colours of the goods. Some images may not be representative of the actual size of the goods so please check the product dimensions.

If we are unable to supply you with Goods, for example, because the Goods are not in stock, are no longer available, or because of an error in the price on the Website, we will inform you of this by email or telephone and we will not process your Order. We will refund the full amount of your payment if you do not wish to order alternative Goods from us or, in the case of a pricing error, order the Goods at the correct price.

INTERNATIONAL ORDERS

For orders being shipped outside the Republic of Ireland, your order may be subject to local importation taxes/duty charges which are applied when the goods reach their destination. This occurs in the event that the item(s) ordered is above the specified country’s import threshold and is required by the law of that country. Please note that this amount will vary from country to country and may apply to all types of orders.

Please note that we have no control over these charges and it is your responsibility to check if any such import tax and/or duty are payable. If applicable, the courier may charge these upon delivery of the goods.

When you pay for products on the website, the exchange rate will be determined by your bank or credit card provider. They may also charge you administration costs. You should check with your bank or credit card provider to establish what charges may be payable.

EXCHANGES AND RETURNS

We can change or cancel an order up until it is dispatched.

After products are dispatched, if you change your mind or for any other reason you decide you want to cancel the order and wish to return or exchange it, you are free to do so within 14 days of the date that you received the goods. The cancellation period will expire 14 days from the day  on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or physical possession of the last of the goods (if the goods in the order are delivered separately).

We are happy to help you choose a new piece or organise a refund.

We are happy to refund or exchange all items except pierced jewellery such as earrings due to hygiene reasons.

To exercise the right to cancel, you must inform us of your decision to cancel this contract through either a letter sent by post to Retha Designs, 6-9 Trinity Street, Dublin 2 or by e-mail to [email protected]

If you are e-mailing or writing to us please include details of your Order to help us to identify it.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.

After you notify us that you are cancelling, we would ask that you return the products to us without undue delay and in any event not later than 14 days from the day on which you let us know that you wished to cancel the order.  The deadline is met if you send back the goods before the period of 14 days has expired.  You will bear the direct cost of returning the goods.

During this time you are responsible for keeping the goods you bought safe and in good condition. All products must be returned to us in perfect condition, along with relevant packaging and proof of purchase. You will be liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

FAULTY GOODS

If you return the Goods to us because they are faulty or not as described, we will refund the price of the Goods in full, together with any applicable delivery and return delivery charges.

We would encourage you to have a look at the goods after they are delivered and notify us of any errors or faulty items delivered as soon as possible.

We have a legal obligation to supply goods that are in conformity with a contact. As a consumer, you have legal rights in relation to Goods that are faulty or not as described.

Items can be returned to us at 6-9 Trinity Street, Dublin 2.

REFUNDS

If you cancel an order, we will reimburse you all payments received from you, including the costs of delivery without undue delay and in any event not later than 14 days from the date you cancel the order. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

However, please note we are permitted to reduce your refund to reflect any damage or loss in value due to mishandling the product while in your care.

Refunds are made in the same form of payment originally used for purchase. Please note that your bank may take up to 7 working days to credit your account.

Return shipping charges are not refunded unless the items are returned due to them not being as described or due to a craft flaw.

DELIVERY

We will endeavour to deliver goods within the estimated delivery time-frame referred to in the Dispatch Email, (which time-frame will be within 30 days of the date of the Dispatch Email), with the Goods to be delivered to the address stated in the Dispatch Email. However please note that products are subject to availability and delays may sometimes happen due to event outside of our control. Any dates specified for delivery are therefore approximate only. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date. You should note that, if we miss the 30 day delivery deadline, you may contact us to agree a different delivery date that is convenient to you. If the item does not arrive within this new agreed time period, then you are entitled to cancel the contract and we will refund you the full cost of the goods, including any delivery costs you have been charged without delay and within 14 days at the latest.

You can also cancel the contract if the item didn’t arrive within the initial 30-day period if

(i) delivery within this timeframe was essential, taking into account all circumstances of the case – for example, you ordered a wedding dress and it did not arrive in time for the wedding.

(ii) you informed us before we accepted your Order that delivery by or on a specified date was essential.

(iii) we have informed you that we are unable or unwilling to deliver the item within the specified timeframe.

In these circumstances, we will also refund you the full cost of the goods, including any delivery costs you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products.

At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.